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ECHOplatformQuick StartPartner GuideGetting Started with Barracuda’s MSPECHOplatform Backup and RecoverySolutionsVersion 3.17

ECHOplatform Quick Start PartnerGuideRevision HistoryStatusChangesFinal Updated role descriptions in Creating Portal User Accounts forEmployees section.DateAugust 2021Copyright 2021 Barracuda Networks, Inc. All rights reserved.This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.i

ECHOplatform Quick Start PartnerGuideTable of ContentsTable of Figures . viIntroduction . 1Audience . 1About This Quick Start Guide . 1Backup Agent Requirements. 2Related Documentation . 3Barracuda Technical Support . 4Chapter 1. Setting Your Preferences . 5Logging in . 5Changing Your Password. 6Branding Your Portal . 7Viewing or Editing Contact and Billing Information . 14API Credentials for IBU Accounts . 15About API Credentials for IBU Accounts . 16Applying API Credentials to IBU Accounts . 16Deleting Client ID and the Client Secret. 18Renewing Client ID and the Client Secret . 18Creating Portal User Accounts for Employees . 19Deleting Portal User Accounts . 23Managing Portal Time-Out for Employees . 24Creating Accounts for Customers . 26Adding Computers to Accounts . 29About Managing Active/Inactive Computers. 31Inactive Feature Overview . 31Active/Inactive Computers Icons . 31Managing Active/Inactive Computers . 32Creating an Account Billing Plan . 35Managing Billing . 37Chapter 2. Installing the Software . 41This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.ii

ECHOplatform Quick Start PartnerGuideAbout Software Installation . 41Downloading the Backup Agent Software . 41About the Custom Backup Installer . 42Creating a Custom Backup Installer . 42About the Backup Agent Software. 45Recover Previous Installation. 45Move Account to This Computer . 45Recovery Mode . 45Installing the Backup Agent Software . 45Deploying the Backup Agent Software with RMM Tool . 52Chapter 3. Initial Seed . 53About Initial Seeds . 53Initial Seed Requirements . 53Creating the Initial Seed . 53Special Considerations . 54Initial Seed Recommendations . 54Chapter 4. Home Dashboard . 55About the Home Dashboard . 55Group Selection Menu . 55Include Recurring Interval-Based Backups Option. 56Last Updated Summary . 56Backups Finished . 57Backup Status Icons . 57Status Display Filters . 58Expanded View. 58Actual Time or Elapsed Time Display . 59Backup Status Sorted by Accounts and Filters . 61Backup Status Display . 61Backup Status Details . 62Navigation Links . 63This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.iii

ECHOplatform Quick Start PartnerGuideAccount Link . 63Status Reason Link . 63Computer ID Link . 63Manually Restart Backup Link . 64Viewing Activity Logs from the Home Dashboard Expanded View . 64Chapter 5. Backup Types, Templates, and Reports . 67Backup Types . 67File and Folder Backup . 67Hyper-V Standard & Hyper-V Rapid Recovery . 67VMware Standard & VMware QuickSpin . 67Exchange Information Store . 67Exchange Mailbox Level . 68SQL Server . 68System State . 68Physical Imaging Standard & Physical Imaging Rapid Recovery . 68Templates. 68Reports . 68Chapter 6. Barracuda Essentials . 69Email-Borne Threat Protection . 69Archiving for Compliance . 69Real-Time Analysis . 69Chapter 7. Barracuda Appliances . 71Fast and Easy Installation . 71High Performance . 71Other Deployment Options. 71Chapter 8. Barracuda Content Shield . 73Robust DNS Filtering . 73Real-time Threat Intelligence. 73Centralized Management & Comprehensive Reporting . 73Policy Enforcement . 74This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.iv

ECHOplatform Quick Start PartnerGuideChapter 9. Accessing Resources and Marketing Materials . 75Accessing Marketing Materials . 76Chapter 10. Contacting Partner Support . 77How and When to Contact Partner Support . 77Common Things You Can Check . 77Preparing for Support . 77Glossary . 79This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.v

ECHOplatform Quick Start PartnerGuideTable of FiguresFigure 1. Manage Account Page Inactive Statuses. . 32Figure 2. Group Selection Drop-down Menu. . 56Figure 3. Include Recurring Interval-Based Backups Option. 56Figure 4. Last Updated Summary. . 56Figure 5. Backup Time Periods. . 57Figure 6. Ratio Example. . 57Figure 7. Filters Affect Drop-down Menu. . 58Figure 8. Expand All Option. 58Figure 9. Before Status Filter Is Applied. . 59Figure 10. After Status Filter Is Applied. . 59Figure 11. Actual Time and Elapsed Time Features. . 60Figure 12. Elapsed Time Display. 60Figure 13. Actual Time Display. . 60Figure 14. Graphic Status Sorted by Accounts and Filtered by Status. 61Figure 15. Backup Status. . 62Figure 16. Account Link. . 63Figure 17. Status Reason Link. . 63Figure 18. Computer ID Link. . 63Figure 19. Manually Backup Restart Link. . 64This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.vi

ECHOplatform Quick Start PartnerGuide[This page left intentionally blank.]This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.vii

ECHOplatform Quick Start PartnerGuideIntroductionThis section includes the following topics: AudienceAbout This Quick Start GuideBackup Agent RequirementsRelated DocumentationBarracuda Technical SupportAudienceThe audience for this document is IT professionals and partners who provide clients with cloud backupand recovery support using Barracuda.About This Quick Start GuideBarracuda continues building on the strategy of expanding the breadth of backup and data protectionsupport as well as expanding the recoverability of data for small businesses.This Quick Start Guide provides the following chapters: Setting Your PreferencesInstalling the SoftwareInitial SeedHome DashboardBackup Types, Templates, and ReportsBarracuda EssentialsBarracuda AppliancesAccessing Resources and Marketing MaterialsContacting Partner SupportThis document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.1

ECHOplatform Quick Start PartnerGuideBackup Agent RequirementsThe following table provides the requirements for running the Backup Agent software.Backup Agent RequirementsSupported Operating SystemsMinimum Requirements for File and FolderBackups Microsoft Windows 8.1 (8 is not supported) Microsoft Windows 10 (Anniversary Update 2 GHz dual-core CPUor newer) 1 GB of total RAM (500 MB free RAM duringbackup, restore, or delete operation) Microsoft Windows Server 2012 Server(Standard Edition) Free disk space equaling twice the size of yourlargest protected file (not required for VM Microsoft Windows Server 2012 R2backups)(Standard Edition) Broadband Internet Connection Microsoft Windows Server 2012 R2Essentials MS.NET Framework 4.8 Microsoft Windows Server 2016 (StandardMinimum Requirements for Exchange, SQL,Edition)Imaging, VMware, and Hyper-V Backups Microsoft Windows Server 2019 (Standard 2GHz quad-core CPUEdition) 4 GB of Total RAM (1 GB free RAM duringbackup, restore, or delete operation)Physical Imaging and BMR Supported Free disk space equaling twice the size of yourOperating Systemslargest protected file (not required for VM Microsoft Windows 8.1backups) Microsoft Windows 10 Broadband Internet Connection Microsoft Windows Server 2012 MS.NET Framework 4.8 (to allow Microsoft Windows Server 2012 R2backup/restore/delete management from the Microsoft Windows Server 2012 R2web)EssentialsExchange Microsoft Windows Server 2016 (StandardEdition) Microsoft Exchange 2010 (when installed onWindows Server 2012 Standard edition; does Microsoft Windows Server 2019 (Standardnot support DAG or clustered environments)Edition) Microsoft Exchange 2013 (when installed onWindows Server 2012 Standard edition; doesBMR Supportnot support DAG or clustered environments) Hard Disk Controllers Microsoft Exchange 2016 SCSI Microsoft Exchange 2019 IDE SATA Boot Types/Disk Partition Styles MBR GPT Supported File Systems (for backup source)This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.2

ECHOplatform Quick Start PartnerGuideBackup Agent RequirementsSQL NTFS (Unless it is a System volumethat is part of the Boot Volumes Microsoft SQL Server 2012 Standardgroup.) Microsoft SQL Server 2014 Standard Microsoft SQL Server 2016 Standard Supported Backup Destinations Microsoft SQL Server 2017 Standard 512-byte sector disks Microsoft SQL Server 2019 Standard 4K native sector disksNote: SQL Databases running in Full recoverymode do not have their transaction logsWeb Portal Requirementstruncated. Chrome (most recent version)Virtual Machines Edge (most recent version) VMware ESXi/vCenter 6.5, 6.7, 7.0 (with TLS Internet Explorer (most recent version)1.0 or TLS 1.2) - All supported versions require Firefox (most recent version)a VMware Essentials license or higher.Includes support for clustered environments. Hyper-V 2012, 2012 R2, 2016, 2019Note: Includes support for clustered 2016 and2019 Hyper-V environments.Related DocumentationThe following documentation is available: ECHOplatform Backup and Restore Reference Guide – provides details on how to perform backupsand restores for each backup type.Barracuda MSP Best Practices Partner Guide - provides details on best practices for performingbackups and restores.Barracuda Backup Services User Guide - -provides information about Barracuda data backup andsecurity servicesECHOplatform - Autotask Integration Guide - provides information about setting up Autotaskintegration with the Backup Agent.ECHOplatform - ConnectWise Integration Guide - provides information about setting upConnectWise integration with the Backup Agent.This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.3

ECHOplatform Quick Start PartnerGuideBarracuda Technical SupportTechnical Support is available 8 AM to 9 PM (EST).Phone: 800-569-0155, option 1 or 617-948-5300Email: [email protected] also can use the live chat service 8 AM to 6 PM (EST).Click the following link:Link: s document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.4

ECHOplatform Quick Start PartnerGuideChapter 1. Setting Your PreferencesThis chapter includes the following topics: Logging inChanging your passwordBranding your portalViewing or editing contact and billing informationCreating portal user accounts for employeesManaging portal time-out for employeesCreating accounts for customersAdding computers to accountsAbout Managing Active/Inactive ComputersCreating an account billing planManaging billingLogging inOnce you become a Barracuda Partner, you can log in with your username and passwordNavigate to https://manage.barracudamsp.com.The login screen is displayed.Enter your username and password, and then click Sign In.This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.5

ECHOplatform Quick Start PartnerGuideThe Home Dashboard is displayed.Changing Your PasswordTo change your password, perform the following steps.1. At the ECHOplatform ribbon, click Preferences, View/Edit Contact Information.This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.6

ECHOplatform Quick Start PartnerGuideThe contact information for your account is displayed.2. Click the Change Password button.The Change Password pop-up is displayed.3. Make your changes, and then click Save.Branding Your PortalTo brand your portal, perform the following steps.1. At the ECHOplatform ribbon, click Preferences, Configure Branding.This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.7

ECHOplatform Quick Start PartnerGuideThe Configure Branding page is displayed.2. Click the Edit button.The Welcome page is displayed.3. Click Next.This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.8

ECHOplatform Quick Start PartnerGuideThe Specify Logo page is displayed.4. Click the Browse button to select your company logo.Note: Specify your logo in JPG, PNG, or GIF Format. The logo needs to be as close to the dimensionsof 960 pixels (width) by 320 pixels (height) as possible. However, if you cannot find one that isexactly this size, it can be automatically scaled.The logo is displayed in the right-side panel, as shown in the example below.This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.9

ECHOplatform Quick Start PartnerGuide5. Click Next.The Customized Portal page is displayed.6. Specify the overall color scheme to make the portal reflect your existing brand.You have the options of using the default colors or specifying custom colors by clicking the relevantradio buttons.7. Create a custom URL for your customers to display the status of their backups by typing it into thetext box, and then click Next.Requirement: The URL must be formatted as x.managemybackups.com.This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.10

ECHOplatform Quick Start PartnerGuideThe Create Company Info page is displayed.8. In the first section, supply your company information to be used in the Agent software, and thenselect an Installation Path.9. In the second section, provide your contact information to be used in backup notifications for yourcustomers.10. Enter a support number to be displayed on the portal and on emails so your customers can callyou for support, and then click Next.This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.11

ECHOplatform Quick Start PartnerGuideThe Setup Customer Notifications page is displayed.11. Customize the text and macros for the notifications that your customers receive from you abouttheir backups by typing information in the relevant fields.The Design or HTML buttons are provided to meet your preference.12. Click the Missed Backup Notification tab to customize the status message, as shown below.13. When satisfied, click Finish.This document constitutes proprietary and confidential information of Barracuda Networks, Inc. This document may not bedisclosed, used or duplicated, in whole or in part without the prior written consent of Barracuda Networks, Inc.12

ECHOplatform Quick Start PartnerGuideThe Completion page is displayed.14. Clink the link provided.The Log in page is displayed.15. Log in to the portal at the address link provided to view your branded solution.Note: This is the address th

Microsoft Windows 8.1 Microsoft Windows 10 Microsoft Windows Server 2012 backup/restore/delete management from the Microsoft Windows Server 2012 R2 Microsoft Windows Server 2012 R2 Essentials Microsoft Windows Server 2016 (Standard Edition) Microsof