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FLASHPOINT Operations GuideCredit Card InterfaceUsing the Credit Card InterfaceSetting up the Credit card Interface . 3Setting up Mercury Credit Card Interface in the US . 4Setting up Mercury EMV Credit Card Interface . 5Setting up the Pay at the Table Interface (Mercury Canada). 6Setting up Global Canada (Direct interface) . 6Setting up Paymentech / Global / Moneris (Using NetEpay) . 7Setting up Non-EMV Credit Card processing in the US through NetEpay . 8Do not void on Delivery/Pickup when added to Order . 9Other Charge Card Options . 9Using the Local Credit Card Interface . 11Capture Card . 14Pre Auth . 15Enter Gratuity and Capture . 15Void Transaction . 17Return Transaction . 18Void Return . 18Adjust Gratuity . 18Force Transaction . 18Debit Transactions (US Only) . 19Re-Print . 19Card Not Present . 19EBT Cash. 19EBT Food Stamps . 19Edit Transaction . 19Credit Card Interface Reports . 20Card Report . 21Delete Cancelled Pre Authorize. 21EMV Key Change . 21EMV Administrative Functions . 21Running Batch Report when using Multiple Stations with EMV Cards. 21Using the Pay at the Table Card Interface . 22Entering a Credit Card Sale . 22Putting a card through for an entire Table using the Table Number (Purchase) . 22Putting through a card for a Table/Seat or Bar Tab using the check number (Purchase) . 22Putting a card through for a portion of the value of the check (Split Purchase) . 23Displaying a list of closed tables . 23Pay at the Table Administrative Functions . 24Key Exchange . 24Completing a Refund or Void . 24Entering a previously authorized card (over the phone) "Force" . 25Closing the batch on the Pin Pad . 25Taking Gift Cards with Pay at the Table (Using Mercury) . 25 2015 TRIM-P.O.S. Software Corp.-1FLASHPOINT P.O.S. Software

FLASHPOINT Operations GuideCredit Card InterfaceIf you are using Gift cards with the pay at the table, you can check balances, void, reloadand redeem the gift cards right from the Pin Pad. . 25Issuing a new Gift Card . 25Checking the Balance of a Gift Card . 26Adding money to a Gift Card (Reload) . 26Redeeming a Gift Card . 26Pay at the Table Functions within Flashpoint . 26Card Report . 26Batch Summary . 27Edit Transaction . 27Using the Credit Card Interface with the Web Interface . 28Voiding/Reversing a Credit Card Transaction . 29Pre-Auth a Credit Card . 30Re-Print a Credit Card Receipt . 31Card Report . 31Credit Card Interface Reports . 32Using the Credit Card Interface with the MOTO Interface (Call in Orders) . 33Voiding/Reversing a Credit Card Transaction . 34Pre-Auth a Credit Card . 36Re-Print a Credit Card Receipt . 37Card Report . 37Credit Card Interface Reports . 37 2015 TRIM-P.O.S. Software Corp.-2FLASHPOINT P.O.S. Software

FLASHPOINT Operations GuideCredit Card InterfaceSetting up the Credit card InterfaceOnce you have selected the [Card’s/Tender’s] option from the system setup screen, the following screenwill appear; (Flashpoint will automatically display the card setup screen for the station you are on. You mustsetup the charge cards on every station.)Flashpoint will automatically set the “Credit Card Interface” selection for you, depending on your license. Ifyou have purchased a specific card interface and do not see that interface, simply update your license(System Setup- License - Update License) then return to this screen. If it is still the wrong interfaceselected, you will need to call your reseller to have it properly set. If you did not wish to purchase theintegrated charge cards and instead just wish to record the charge card information, Flashpoint will selectthe “Just Record Charge Cards” option. The only setups required would be to enter the card/tender typesyou wish to accept, the employees can just enter all of their charge cards into the system at the end of theirshift or during the downtime.Before turning on credit card, you must ensure that you have the appropriate interface software installedfrom Datacap (you will have to refer to the Datacap guide for the interface you are installing for moreinformation). Refer to the table below to see which NetEpay components you require for the processor youare using (install in the order listed):ProcessorEMV US (ALL processors)Vantiv (MOTO and web)All other US Non-EMVDatacap ComponentsdsiEMVUS, dsiclientx,NetEpaydsiclientx, dsiPDCXSome processors will requireSQL database installation,dsiclientx, dsiPDCX, NetEpayProcessorEMV Canada (All)Vantiv (Non-EMV)Datacap ComponentsSQL, dsiclientx, DSIEMVClientX,NetEpaydsiclientx, dsiPDCXYou will also be requires to enter a secure device and Pad type based on the pin pad you are using. Belowis a current list of secure devices and Pad Types (as of 07/05/2016). To get an updated list contact Datacapsystems. The secure device and pad type must be entered in Flashpoint the exact way they are shown inthe table: 2015 TRIM-P.O.S. Software Corp.-3FLASHPOINT P.O.S. Software

FLASHPOINT Operations GuideDescriptionDatacap PDCDatacap PDC2Verifone Vx810 PIN pad running XPIUIC 795 PIN padViVoPay 4500m contactless with MSRMagTek SureSwipe MSRMagTek MINI MSRMagTek MINI MSRMagTek SureSwipe MSRMagTek MINI MSR securedeviceIDTech MSRIDTech MSR no EncryptIDTech MSR EncryptedMagTek IPAD PIN pad with Mercury E2E EncryptionEquinox Payments L5300 PIN padJ2 650 POS Internal MSRFirich FEC Gladius Smart AL7385 MSRFEC AER Touch POS Terminal MSRIBM SurePOS 500 MSRMicros PCWS 2015 System MSRPOSX EVO TP4 All-In-One POS MSRAnyShop POS MSRElo ETT10A1 Tablet MSRMSR or Pad on TranVerifone MX915 PinPadPioneerPOS StealthTouch MSRHP Retail JacketIDTech SecuRED EncryptedUIC 795SE PIN padUIC 795 SE PIN pad with TSYS VOLTAGEVerifone Vx805 PIN pad running XPIID Innovations Classic MSRID Innovations Value MSRVerifone MX850 PinPadIngenico iSC250 PinPadHP RP77800Verifone Vx805 Pinpad running XPI with Mercury E2EEncryptionVerifone Vx805 PIN pad running XPI with ContactlessUIC 215E USB/HID MSR with TSYS VOLTAGEIngenico iSC250 PinPad with Mercury E2E EncryptionIngenico iPP350 PinPadVX805 for Mercury (Use VX805 with E2E for gift)NoneVX805 for First DataCredit Card InterfaceInterface TypeRS-232 or USB/VComRS-232 or USB/VComRS-232 or USB/VComRS-232 or USB/VComRS-232 or USB/VComRS-232 or USB/VComRS-232 or SB/HIDRS-232RS-232USB/HIDUSB/HIDRS-232 (19200 baud)Internal Micros PCWSUSB/HIDUSB/HIDRS-232 or USB/VComIPRS-232USB/HIDUSB/HIDUSB/HIDRS-232 or USB/VComRS-232 or USB/VComRS-232 or USB/VComUSB/HIDUSB/HIDRS-232RS-232USB/HIDSecure IDTSECUREDMSRHIDUIC795SEUIC795SE TSYS VOLTVX805XPIIDINNOVATIONS CLASSIC MSRHIDIDINNOVATIONS VALUE MSRHIDVERIFONEMX850INGENICOISC250HP C795SEVX805NoneNoneMX850ISC250NoneRS-232 or USB/VComVX805XPI MERCURY E2EVX805RS-232 or USB/VComUSB/HIDRS-232RS-232USBNoneUSBVX805XPI CTLSUICMSR215E TSYS VOLTINGENICOISC250 MERCURY E2EINGENICOIPP350EMV VX805 MERCURYNONEEMV VX805 TypeNoneNoneNoneNoneNoneNoneNoneNoneNoneDepending on the credit card interface you are using, you will have to setup the credit card interfacedifferently. Below are the steps to setup the credit card interface for each interface:Setting up Mercury Credit Card Interface in the USIf you wish to use the credit card interface in the USA and have selected Mercury Payments as yourProcessor, you must enter your merchant id in the space provided beside the "Merchant Id E2E" (under the“Mercury Credit Card” heading). You can ignore all other merchant settings. The merchant ID can be 2015 TRIM-P.O.S. Software Corp.-4FLASHPOINT P.O.S. Software

FLASHPOINT Operations GuideCredit Card Interfacefound on the dealer letter from Mercury next to the "Merchant Number" heading. When setting up yourMercury account be sure to ask for E2E encryption and tokenization setup on the account. Note: If usingthe EMV interface refer to the Setting up Mercury EMV credit card section of the manual.You must also have either a Magtek Ipad (allows manual entry of card data, Debit and EBT) or a MagnesafeCard Swipe (credit card only, card must be swiped) at every station that you wish to accept credit cards. Youcan obtain the Ipads and Magnesafe card readers from Mercury Payments. If you are using Mercury in theUS with the IPad, you will have the option to hand enter card numbers as well as adjusting a gratuity withoutgetting the card number from the customer again.The MOTO interface is used for accepting credit cards with delivery without the IPad as well as Pay at theTable in the US. If you are using the MOTO card interface, simply enter your Merchant Id in the field beside"MOTO Merchant Id", and Password in the field beside "MOTO Card Password". If you are using theMOTO interface for Pay at the Table, select the "Tender Use MOTO" option. If using MOTO with the tenderscreen and have a card swipe that is compatible with the MOTO interface, you can select "MOTO and Webuse Swipe", if selected the server will have the option to hand enter or swipe a card. Because you receivebetter rates if you use address verification, you should turn on "MOTO use AVS" if using the MOTOinterface to accept credit cards with delivery. The merchant Id will be sent in a dealer letter from Mercuryunder the heading "Terminal ID". You will be required to generate the password using MercuryView webportal https://portal.mercurypay.com/nonsecure/Login.aspx .Setting up Mercury EMV Credit Card InterfaceIf you are using the Mercury credit card interface in Canada, or the EMV interface in the US, you will berequired to install and setup a copy of NetEpay for Mercury. Once installed you will also need to copy theshortcut and paste into Windows startup folder. The first time you run NetEpay you will be prompted to enterthe Deployment ID. You will then need to enter the Terminal ID and Merchant ID in Flashpoint (beside IDfields under the DSIClientX EMV Merchants heading in Flashpoint. The Terminal ID can be found on thesetup sheet sent to you from Mercury. FOR YOUR MERCHANT ID SIMPLY ENTER THE TERMINAL ID(do not use the merchant number)Enter the COM port the pin pad is connected to beside Pin Pad on Com Port. Enter the terminal ID besidePin Pad Terminal Id, the terminal Id should have been given to you by your processor. Enter the IP addressof the station running the NetEpay software beside Host or IP Address. If it is located on the local station,enter 127.0.0.1If you are using Mercury's Hosted Checkout solution enter your merchant id and password beside the Webmerchant Id and Card Password fields when setting up your web store settings (these setups are not on thisscreen). Do not enter it in any other area.The MOTO interface is used for accepting credit cards with delivery in Canada. If you are using the MOTOcard interface, simply enter your Merchant Id in the field beside "MOTO Merchant Id", and Password in thefield beside "MOTO Card Password". Because you receive better rates if you use address verification, youshould turn on "MOTO use AVS" if using the MOTO interface to accept credit cards with delivery. Themerchant Id will be sent in a dealer letter from Mercury under the heading "Terminal ID". You will n.aspx . 2015 TRIM-P.O.S. Software Corp.-5FLASHPOINT P.O.S. Software

FLASHPOINT Operations GuideSetting up the Pay at the Table Interface (Mercury Canada)Credit Card InterfaceIf accepting credit cards at the table, you will require the Pay at the Table interface. Once you have receivedthe pin pad and credentials from Mercury, you will need to enter the Merchant Id given to you (underterminal Id heading on dealer letter) beside the Merchant ID PAT field. You will also need to select the portthat you have setup the pin pad to connect with beside the "PAT on Port" heading. Be sure that you do notuse a port that is currently in use, 5000 is the default port. Once setup, select "Use PAT" in order to turn onthe interface, if you wish to accept tips, turn on "PAT Prompt Tip"Once you have setup Flashpoint for use with the Pay at the Table interface, you will need to setup the pinpad. To setup the pin pad, complete the following .19.20.21.Setup Wi-Fi on the deviceAdd the MAC Address from the back of the Vx680 to your Wi-Fi network if your Wireless MAC Filter is enabled.Choose CommServer from the VMAC menuPress the button with Gears logo in bottom right corner of screenPress Wi-Fi button in Wi-Fi config.Press Wi-Fi Profile button in Wi-Fi config.Press Add ProfileEnter in SSIDChoose Encryption TypeEnter passwordChoose Yes to save changesClose of out of CommServer again, Reopen, and press Gear buttonChoose IP to enter in IP settingsPress Cancel until on the CommServer Wi-Fi screen. You should see blue bars if the connection is successfulYou can choose Troubleshoot to check connections if not and Repair to try and repair the connection if it fails.Configure the terminal to connect to FlashpointFrom terminal application screen press 2 to open PAT RPOS.Press Setup to enter RPOS setup screen.Press RPOS Config to enter in RPOS Config screen.Press Edit to Edit RPOS IP Address. Enter in the IP Address from the station setup to "Use PAT".Press Next to get to RPOS Port screen. Edit the RPOS Port that is configured in the RPOS test app. You can enter any portthat you can use on your computer in the RPOS test app and terminal if default 5000 does not work.22. Press Exit and press OK to save changes.23. Press Cancel and then * to get back to the application screen.You should now be able to connect to Flashpoint and complete a Key Exchange (see Pay at the TableAdministrative procedures).Setting up Global Canada (Direct interface)If you wish to use integrated credit cards in Canada, and have selected Global Payments as your Processor,you should see “Credit Cards thru Global Canada” selected as the Credit Card Interface. You do not haveto enter your merchant information if using Global, as the VX810 reader will automatically set the informationfor you. Contact Global Payments to obtain a Vx810 terminal. The Vx810 will connect to a serial port on thePC. Enter the serial port that you have connected the Vx810 to in the space provided under the GlobalCanadian Direct heading. If using the Global Canada direct interface, you do not have the option to preauthorize a card on service. Note: As of version 19, this interface is no longer available. If using theSRM, you cannot use the Global Credit card interface. 2015 TRIM-P.O.S. Software Corp.-6FLASHPOINT P.O.S. Software

FLASHPOINT Operations GuideCredit Card InterfaceSetting up Paymentech / Global / Moneris (Using NetEpay)Due to the nature of EMV in Canada, you will not be able to pre-authorize cards on the pin pad. If you wishto pre-authorize cards, you will be required to run a second copy of NetEpay on the station with a secondterminal Id. If you are processing with Global, Chase Paymentech Moneris or Mercury in Canada, you mustcomplete the following setups:Merchant Id – Enter your Merchant Id exactly as sent to you by the processor.Pin Pad on Com Port - Enter the COM port the pin pad is connected to.Pin Pad Terminal Id –Enter the terminal ID here, the terminal Id should have been given to you buy yourprocessor.Host or IP Address – Enter the IP address of the station running the NetEpay software. If it located on thelocal station, enter 127.0.0.1Merchant Language – Select your language (English or French)Pad Type & Secure Device – Only enter this information if instructed to.Prompt on Pin Pad for Gratuity – If using the pin pad and enter this option, the system will prompt thecustomer for the gratuity amount on the Pin Pad.If using the credit card interface in Canada and wish to take credit cards for delivery, you have to run twocopies of the NetEpay software (one for use with the pin pad and one that allows you to hand enter cardsright on the order entry screen). If this is the case, select “On IP 9050 Canadian Only” (one of the copies ofthe NetEpay software will be set to run on port 9050) and enter the second merchant Id and Terminal Id.Note: If using Mercury, you do not have the option to run two copies of NetEpay. Instead, you havethe option to use Mercury's Hosted checkout to key in orders. If you are using Mercury's Hosted Checkoutsolution enter your merchant id and password beside the Web merchant Id and Card Password fields. Donot enter it in any other area.Besides setting up Flashpoint, you will also have to setup the terminal Id's in the NetEpay software. To setupNetEpay, first shut down Flashpoint and you should see the Net Epay screen. If you do not see the screen,be sure that you run it (it is highly suggested that you add the Net Epay software to the Windows startupmenu). NetEpay must be run on the server only. All other stations connect to NetEpay on the server. 2015 TRIM-P.O.S. Software Corp.-7FLASHPOINT P.O.S. Software

FLASHPOINT Operations GuideCredit Card InterfaceSelect the Setup Option, and then from the setup screen select "Lane Setup".Click "Add" and enter the terminal Id's that you were given from the processor. Click Ok to exit the Lanesetup screen, then Ok again to exit the main setup screen.Setting up Non-EMV Credit Card processing in the US through NetEpayIf you are processing cards in the US using NetEpay, you must setup the following:Merchant Id – Enter your Merchant Id exactly as sent to you by the processor.Pin Pad on Com Port – If using a Pin Pad (for taking Debit transactions); enter the COM port the pad isconnected to.Pin Pad Terminal Id – If your processor gave you a terminal Id for the pin pad enter it here, otherwise leavethis blankHost or IP Address – Enter the IP address of the station running the NetEpay software. If it located on thelocal station, enter 127.0.0.1Merchant Language – Select your language (English or French)Pad Type & Secure Device – Only enter this information if instructed to. 2015 TRIM-P.O.S. Software Corp.-8FLASHPOINT P.O.S. Software

FLASHPOINT Operations GuideCredit Card InterfaceDo not void on Delivery/Pickup when added to OrderWhen you pre-auth on pick-up/deliveries, and you add to an order, the system must finalize the original card,void it then re-issue a new card. If you select this option, the system will simply change the amount on theoriginal card. Not all processors allow this option and you must be on ver. 5.06 of NetEpay.CAUTION. Payment services, like Heartland, has said that they don't like the purchase amount to be changed andwill not certify for changing the purchase amount, but will also not prevent us from changing the purchaseamount. For this reason we do not recommend you use this feature. But, since many merchants asked for it, weadded an additional tag for lookup allowing us to find the transaction and allowing the purchase amount to bechanged.Prior to setting this option, you must contact your payment processing relationship manager and explain that youintend to change the purchase amount from what was originally authorized. Make sure that you are OK withwhatever downgrades or transaction costs that this might cost you. Some merchants don't care about anyadditional cost, they just want things to run smoother and want this functionality.Prompt on Pin Pad for Gratuity – If using the pin pad and enter this option, the system will prompt thecustomer for the gratuity amount on the Pin Pad (if available with your merchant).Prompt on Pin Pad for Gratuity – If using the pin pad and enter this option, the system will prompt thecustomer for the gratuity amount on the Pin Pad (if available with your merchant).Other Charge Card OptionsOnce you have setup your processor info, you can complete the remainder of the non-specific charge cardoptions below:If you have a fast food or retail environment and do not wish to display a tip line on the receipts, select the“Do not Show Gratuity” option. Note: You may have to set this in two other places. One later in thecard setup screen (if using a Pin Pad make sure “Prompt for Gratuity on Pin Pad” is not checked),the second under Closed Service Check Setup - “Do Not Ask For Gratuity on Tender Screen” (turnsoff prompting for gratuity on the tender screen even when entering cash).If you wish to have the system pre-authorize a credit card when servicing a delivery, select “Pre-AuthorizeCard on Service of Delivery”. This will cause the system to prompt the order taker for the method ofpayment (card or cash) and verify the credit card if need be. If the employee reopens and adds to an order,the card will be re-approved. The driver would then finalize the transaction and add a gratuity upon returningfrom the delivery. This option is available with Mercury US (requires Magtek Pin Pad), NetEpay US and allNetEpay Canada interfaces except Mercury (requires 2nd copy of NetEpay running).“Pre-Authorize card on Start new Bar Tab”, if checked, will cause the system to pre-authorize thecustomers charge card for the pre-defined amount set under “Pre-Authorize Bar Tab for ” field, when anew tab is started. If the bar tab exceeds the pre-defined amount and the “Re Pre-authorize when Bar TabExceeds” flag is checked, the system will void the original pre-auth and re authorize the card for anadditional amount based on the same setting. Example: If set to 50.00 and the tab reaches 51.00 thesystem will pre-authorize the card for 100.00. When the order is closed the system will prompt for thepayment information and adjust the amount of the card appropriately Note: These options are notavailable for all Processors, contact your reseller prior to purchasing the interface to see if this 2015 TRIM-P.O.S. Software Corp.-9FLASHPOINT P.O.S. Software

FLASHPOINT Operations GuideCredit Card Interfaceoption is available for the Processor you wish to use. This option is available with Mercury US (requiresMagtek Pin Pad), NetEpay US and all NetEpay Canada interfaces except Mercury (requires 2nd copy ofNetEpay running).Although not recommended, if you are using print check with deliveries and closing the check when thedriver returns, you can have Flashpoint print the card slip when printing the check by selecting the "PrintCards with Print Check".If using the tender screen to enter charge cards, you must select whether you want to “Have the TenderScreen Capture only”, “Have the Tender Screen Pre-Auth and Ca

Card Swipe (credit card only, card must be swiped) at every station that you wish to accept credit cards. You can obtain the Ipads and Magne