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Medical AssistantProgramStudent Handbook2022-2023Approved by Cabinet April 2022

Welcome to Western Dakota Technical College’s Medical Assistant Program!This handbook has been provided to assist you during your time in the Medical Assistant at WesternDakota Technical College. Make sure to store your handbook in an easy to access location. All policiesand procedures will be enforced. Be advised that this handbook is in addition to the WDTC StudentHandbook. Kindly address any questions or concerns with the Nursing Faculty. We are here to facilitateyour learning as you work toward achieving your educational goals.Thank you for choosing WDTC’s Medical Assistant Program for your training and education.Medical Assistant ProgramWestern Dakota Technical College800 Mickelson DriveRapid City, South Dakota 57703-4018(605) 718-2914ADA/504 AccommodationsStudents Rights to Assistance or Accommodations: Western Dakota Technical College (hereinafterWDTC) does not discriminate on the basis of disability. If you have a disability as defined by federal orstate law, including a temporary disability related to pregnancy and/or parenting as a result of a medicalnecessity due to childbirth, WDTC will provide reasonable accommodations including but not limited toarchitectural access, aids and services necessary for effective communication, and modification of itspolicies and procedures. To request ADA/504 accommodations, students must contact the StudentResource Coordinator who serves as the Disability Services Coordinator. The Student ResourceCoordinator will work with the student and the student's instructor(s) to establish approvedaccommodations. For a full list of WDTC ADA/504 guidelines, see the WDTC Disability ServicesHandbook.Western Dakota Technical College’s Diversity, Equity, and InclusionWestern Dakota Technical College respects the uniqueness of every individual who works at, attends, orvisits WDTC and is committed to diversity, equity, and inclusion. We know and acknowledge all of ushave different strengths and backgrounds that contribute to the success of us as individuals and WDTCas a whole. We believe everyone should have equitable access to technical education and theprofessional career pathways it provides. Thus, WDTC strives to provide a supportive and inclusiveenvironment for all employees and students, regardless of areas of difference, so individuals can findboth personal and professional success at WDTC.DISCRIMINATION AND HARASSMENTAll employees, non-employees, and students have a responsibility to maintain a positive learning, workand school activity environment by reporting all incidents or suspected incidents of discrimination and/orharassment involving themselves or others.WDTC-1

Notice of Non-DiscriminationWDTC will not tolerate racism, discrimination, harassment, exploitation or victimization of students,school employees, non-employees, or any person who is an invitee of WDTC for any reason, including butnot limited to race, color, ethnic background, national origin, pregnancy, marital status, religion, creed,age, sex, citizenship, political affiliation, mental and/or physical challenge, disability, sexual orientation,genetic information, gender identity, gender expression, status as a veteran, or any other status protectedunder applicable federal, state or local law. WDTC is committed to providing an environment free fromharassment and other forms of discrimination for students, employees, non-employees and its invitees.The following person has been designated to handle inquiries or complaints regarding the nondiscrimination policies: Director of Student Success who serves as the Title IX Coordinator.Title IX at Western Dakota Technical College:Title IX of the U.S. Education Amendments of 1972 (“Title IX”) is a federal civil rights law that prohibitsdiscrimination on the basis of sex in education programs and activities. Western Dakota TechnicalCollege (WDTC) does not discriminate on the basis of sex in the education programs or activities that itoperates including admissions and employment.Under Title IX, discrimination on the basis of sex can also include sexual harassment which is defined asconduct on the basis of sex that satisfies one or more of the following:1. An employee of the College conditioning the provision of education benefits on participation inunwelcome sexual conduct (i.e., quid pro quo); or2. Unwelcome conduct that a reasonable person would determine is so severe, pervasive, andobjectively offensive that it effectively denies a person equal access to the institution’seducation program or activity; or3. Sexual assault (as defined in the Clery Act), dating violence, domestic violence, or stalking asdefined in the Violence Against Women Act (VAWA).Any person may report sex discrimination, including sexual harassment (whether or not the personreporting is the person alleged to be the victim of conduct that could constitute sex discrimination orsexual harassment), in person, by mail, by telephone, or by electronic mail, using the contactinformation listed for the WDTC Title IX Coordinator, or by any other means that results in the WDTCTitle IX Coordinator receiving the person’s verbal or written report. Such a report may be made at anytime (including during non-business hours) by using the telephone number, electronic mail address, orby mail to the office address listed for the WDTC Title IX Coordinator. The following person has beendesignated to handle inquiries regarding the non-discrimination policies and/or laws: Whitney Bischoff,Title IX Coordinator; 800 Mickelson Drive, Office D160A, Rapid City, SD, 57703; 605-718-2965;[email protected] Policies 2001/4001, 2001/4001.Procedure.001, and 2001/4001.Procedure. 002 provideinformation on WDTC’s grievance procedures and grievance processes, including how to report or fileWDTC-2

a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, andhow WDTC will respond.Policy - cies/4001.pdfProcedure. 001 cies/4001procedure001.pdfProcedure. 002 cies/4001procedure002.pdfInquiries about the application of Title IX may be referred to the WDTC Title IX Coordinator, to theAssistant Secretary, or to both. The Assistant Secretary contact information is U.S. Department ofEducation, Office of Postsecondary Education, 400 Maryland Avenue, S.W., Washington, DC 20202, MainTelephone: 202-453-6914.WDTC-3

Table of ContentsDISCRIMINATION AND HARASSMENT . 1WDTC Mission Statement . 5Medical Assistant Purpose . 5Medical Assistant Program Philosophy Statement . 5Program Learning Outcomes . 6The Teaching/Learning Process and Responsibilities . 6PROFESSIONALISM . 6SPECIAL CONSIDERATIONS. 6Progression . 8Policy and Procedure . 8Additional Clinical Attendance Guidelines . 8Cell Phone Policy . 8Health, Illness, And Injury Policies and Procedures . 8Appearance and Conduct Policy and Procedures . 9Daily Dress Code . 9Clinical Appearance. 9Conduct . 10Program Level Testing . 11Documents . 11Clinical Experience . 11Medical Assistant Academic Integrity Policy . 11Academic Honesty . 11Disciplinary Policy and Procedure . 11Graduation and Certification Procedure. 12Certification. 12Pass Rates . 13WDTC-4

WDTC MISSION STATEMENTWESTERN DAKOTA TECHNICAL COLLEGE PREPARES STUDENTS TO BE HIGHLY-SKILLED PROFESSIONALS THROUGHACCESSIBLE , CAREER -FOCUSED PROGRAMS TO IMPROVE THEIR LIVES, WHILE ADAPTING TO COMMUNITY WORKFORCENEEDS AND POSITIVELY IMPACTING OUR ECONOMY .MEDICAL ASSISTANT PURPOSEThe Medical Assistant’s purpose flows from the institution's mission. The purpose of the MedicalAssistant Program is to teach students the knowledge, skills, and behaviors needed of a MedicalAssistant entering the workforce.Scope of Licensed Medical Assistant PracticeA Medical Assistant under the responsibility and direct supervision of a person licensed to practicemedicine in the state of South Dakota may perform the following duties:1.2.3.4.5.6.7.8.9.10.11.12.13.Performing clinical procedures to include:Performing aseptic procedures;Taking vital signs;Preparing patients for examination;Phlebotomus blood withdrawal and non-intravenous injections;Observing and reporting patients’ signs or symptomsAdministering basic first aid;Assisting with patient examinations or treatment;Operating office medical equipment;Collecting routine laboratory specimens;Administering medications by unit dosage;Preforming basic laboratory procedures; andPerforming office procedures including all general administrative duties.MEDICAL ASSISTANT PROGRAM PHILOSOPHY STATEMENTThe Medical Assistant Program’s philosophy supports the purpose of the program. To enable faculty toteach students the knowledge, skills, and behaviors needed of a Medical Assistant, the faculty endorsesthe current initiative in medical education which supports an evidence-based curriculum.Based on this philosophy, the mission of the Western Dakota Tech Medical Assistant program is toeducate graduates to provide safe, quality, evidence-based, patient-centered care as an entry levelMedical Assistant in the current healthcare environment.WDTC-5

PROGRAM LEARNING OUTCOMESThe outcomes of the Medical Assistant Program are twofold. The nursing program has establishedprogram learning outcomes that support current Medical Assistant practice and serve as a basis forlifelong learning. The Program learning outcomes align with its conceptual framework (KSVME) andWDTC’s Institutional Learning Outcomes (ILOs). These ILOs are essential workplace skills all studentsgraduating from the school must possess to be prepared for the workforce and for lifelong learning.WDTC InstitutionalLearning OutcomeCritical ThinkingTechnical Knowledge andSkillsCommunication SkillsProfessionalismProfessionalismProgram Learning OutcomesApply critical thinking skills by performing patient assessment and care,evaluate the clinical setting pertaining to administrative needs, andapply safety measures.Demonstrate competency with Medical Assisting technologies byproficient use of medical software, and effective operation of patientcare and discipline specific laboratory equipment.Demonstrate therapeutic communication skills by using clear verbalcommunication, identify non-verbal ques, maintain accurate medicalrecords, and applying active listening skills.Follow standards, policies, procedures, and act in an ethically,responsible way with regard to legal obligations applicable in themedical environment.Model effective teamwork skills by working cooperatively with others,effectively completing assigned duties, and demonstrating efficient timemanagement.Program graduates are eligible to sit for the Medical Assistant Certification exam given by the NationalCenter for Competency Testing (NCCT). After successfully passing this exam, you will earn the title ofCertified Medical Assistant. The exam is not a part of the Medical Assisting curriculum requirement atWDTC; however, it is highly encouraged for students to take the exam upon graduation.WDTC-6

THE TEACHING/LEARNING PROCESS AND RESPONSIBILITIES The faculty believes learning is a lifelong process.Learning has occurred when there is a change in behavior, thought, attitude, and/orknowledge.The student must actively participate in the learning process.Practice in life-like situations enables a learner to increase retention of skills and facts.Clear and timely feedback enables correction and leads to more efficient learning.It is the joint responsibility of the instructor and student to establish and maintain anenvironment conducive to learning.Teaching includes establishing objectives, organizing materials, designing learning activities,selecting and presenting content, and evaluating performance of students.The student has the ultimate responsibility for his/her own learning.PROFESSIONALISMThe ability to understand and demonstrate respect for others in non-verbal, verbal, and writtencommunications in the classroom, lab, clinical settings, WDTC community, and public settings isimportant. Please refer to the WDTC Student Handbook and the specific instructor syllabi for furtherexpectations.The following behaviors are considered unprofessional and/or illegal: Ethical conduct violationsInaccurately recording, falsifying, or altering records or assignmentsPhotocopying patient medical records or removing medical records from clinical sitesReporting to the clinical site unpreparedPerformance impairment due to lack of sleep, illness, emotional instability,Administering medication/treatment in a negligent manner or without permissionDisclosing confidential informationViolation of dress codesLeaving clinical sites during assigned time without faculty permissionSPECIAL CONSIDERATIONSIf you are or have been convicted, pleaded guilty or no contest to, or received a suspended imposition ofsentence for a felony or certain misdemeanors, you are advised that you may not be able to completeall course requirements for your chosen program, you may be prevented from taking requiredcertification/licensure examinations in your chosen program field, and you may be prevented fromgaining employment in your program field.Clinical experiences may include, but are not limited to, differential shifts (evenings, nights, weekends,and holidays) to meet industry expectations. This may require travel outside of the Rapid City area.WDTC-7

ProgressionThe WDTC Medical Assistant program follows the WDTC Student Handbook for all transfer credits. Thestudent must complete the curriculum coursework in sequence including pre-requisites.Grading for Medical Assistant Courses as follows:100-94%93-87%86-79 %78-73%72 - 0%ABCDFPolicy and ProcedureAdherence to attendance policies and make up work for individual courses will be followed. Seeindividual course syllabi for further information.Additional Clinical Attendance GuidelinesClinical absences/tardiness may result in a lower clinical grade and the need to make up clinical time at a 25 per hour charge to the student and only if there is a site and faculty available. See individual coursesyllabi for further information.If excused absences are permitted per the syllabi, the excused absences will result in make-up days thatmust be scheduled outside of clinical or classroom times. Absences related to illness may require awritten healthcare provider release in order to return to clinical the next semester.No make-up clinical time is required if WDTC is closed due to weather.Cell Phone PolicyCell phone use is forbidden during clinical time. Cell phone policies will be addressed in the individualcourse syllabi. Offenses to this policy will put you at risk for disciplinary action. Emergency calls can bedirected to the Medical Assisting Program office at 718-2914. In an emergency, you will be notified byWDTC faculty.Health, Illness, And Injury Policies and ProceduresStudents incurring any injury in the clinical or lab setting must report immediately to an instructor orpreceptor for the necessary policies and procedures of the facility. Required emergency treatment andappropriate report forms must be completed. If the facility assesses cost for this treatment, the studentis responsible to pay those charges. WDTC is not responsible for those charges.If a student sustains an injury at WDTC, it must be reported, and an accident report must be completed.In the event of exposure to a communicable disease or a needle sharps/stick during a clinical rotation,adherence to the policy of treatment for that facility is required. If the facility assesses cost for thistreatment, please bring record of the charges to WDTC HR.Timely reporting of any incident to the Director of Medical Assistant or designee is required by theclinical instructor or nursing personnel.WDTC-8

Appearance and Conduct Policy and Procedures Uniformo The full uniform is worn during clinical experiences.A full uniform consists of grey scrub pants and grey scrub top.Students need to wear appropriate undergarments under scrubs for clinical and labs.Jeans or “jean type” materials are not allowed.Patterned tops, logos, or insignias are not allowed.Neutral colored closed toed shoes must be worn with socks.Students may wear a grey lab jacket with the grey scrubs as part of their uniform.White or black long sleeve knit shirt may be worn under the uniform top.Uniform pants must also be hemmed appropriately.Uniforms may have no tears or stains and must fit appropriately. i.e., not overly snug and of alength that allows full patient care without exposure or hazard.Events requiring professional attire rather than a uniform necessitate professional businessdress. Non-denim pants and a nice shirt are acceptable.A picture ID name badge (either WDTC student badge or specific site badge) must be worn at alltimes (worn above the waist) when in a clinical area.When in uniform, students must have in their possession:o A watch with a second hando Bandage scissorso Stethoscopeo Black peno Readily visible picture IDStudents whose appearance is not within the expected guidelines may be asked to leave the clinical siteor lab. This will be considered an unexcused absence.Daily Dress Code No suggestive, lewd, or inappropriate patterns may be worn.Appropriate undergarments are required.Clinical Appearance All tattoos must be covered with either clothing or make-up (per clinical site policy). Nobandages or other adhesive type covering will be used.Students must have hair color that occurs naturally on a human. For example, no blue or green.Hair should be clean, neatly combed/brushed and styled so it does not fall forward. Long hairmust be worn up.Mustaches or beards are to be neatly trimmed.Jewelry is limited to a watch, wedding band and/or engagement ring. Some clinical sites mayrequire removal of all jewelry. Pierced ears no more than 1 small, plain post in each ear. Noother piercings are allowed.If make-up is worn, it should be at a minimum.WDTC-9

Personal cleanliness, use of deodorant and good oral hygiene are required, but strong odorousproducts and all perfumes are restricted.Nails must be clean and no longer than the tip of the finger. Nail polish, artificial nails, nailoverlays, et cetera are not allowed.ConductEvaluation of professional and ethical behavior by medical assistant faculty is ongoing throughout thesemester. WDTC Conduct Policies will be followed at all times. Students are responsible to know and abideby the policies in the WDTC Student Handbook.Clinical Site policies and procedures will be followed when in the clinical setting-with theexception of dress code (the WDTC Medical Assistant dress code must be followed).A therapeutic relationship with patients is expected.Confidentiality is always expected in both the classroom and clinical settings. This includes, butis not limited to, information obtained electronically, verbally, and in written format. Studentsare permitted to access records pertaining only to patients currently under his/her care. Anybreaches of confidentiality including any HIPAA violation such as using patient identifiers insubmitted work will be grounds for immediate disciplinary action. Students must sign anagreement, specific to each clinical site, to maintain confidentiality.Social Networking Guidelines:o Privacy does not exist in the work of social media.o Search engines can turn up posts years after they were created, and comments can beforwarded or copied.o If you would not say it to an individual face-to-face, then don’t post it.o Confidential, trademarked, and student/faculty/patient information may not be posted.o Do not disclose information that may be used to identify classmates, faculty, or patients.Remember, even de-identified information may be recognized by classmates, faculty,patients, their families, or their employers.o Students must educate themselves about the proper way to use social networking sitesand how to avoid the pitfalls afforded by technology.o Misuse of social networking is a violation of professional conduct and will result indisciplinary action.o Because of the distraction, social networking is prohibited in the classroom.Students will be dismissed from clinical for/if:o They are under the influence of drugs or alcoholo Dress code violations either incomplete or inappropriateo Unprofessional conduct toward a patient, visitor, staff member, clinical instructor, orother studentso Providing patient care outside the scope of practiceo Working overnight the previous nighto Infectious diseaseWDTC-10

oooooEmotionally unfit to care for patientsPerforming procedure without instructor being present/permissionAny violation of confidentialityUse of cell phone during clinical time. Also, no use of clinical site phone unlessauthorized by clinical instructorOther inappropriate conduct at the discretion of faculty or preceptor.If asked to leave, students must do so in a respectful and courteous manner. The issue will be discussedat a later time on campus with the instructor and Nursing Program Director.PROGRAM LEVEL TESTINGDocumentsAll documents you provide to the Medical Assistant program should be copies. Keep the originals foryour own personal records. Copies of CPR certification, and all vaccinations must be kept current and onfile.Clinical Experience All students participating in clinical rotations will need to provide their own transportation toclinical sites. Proof of insurance, registration, and valid driver’s license is required for access toclinical sites located on military installations. The driver and all passengers in a vehicle musthave a pass from the visitor center to get on a military installation.Clinical sites may require students be screened for drug use and may require a backgroundcheck and fingerprinting prior to clinical rotations. This may be at the student’s expense.Students are responsible to meet all of the clinical site requirements.Medical Assistant Academic Integrity PolicyHonesty and integrity are essential qualities in the Medical Assistant profession. Lack of integrity in theclassroom or clinical setting may result in failing a course or removal from the program.Students are always expected to uphold standards of integrity and perform honestly and work in everyway possible to eliminate cheating by any member of the program.Academic HonestyRefer to the WDTC Student Handbook for school wide policies about academic dishonesty and cheating.Areas of academic honesty concerns specific to medical assisting include but are not limited to: Covering up or not reporting a clinical errorCharting something that was not doneAltering any legal documentationDisciplinary Policy and ProcedureThe following may result in disciplinary actionWDTC-11

A student violation of the WDTC Student Code of Conduct as described in the WDTC StudentHandbook.A student who exhibits wanton or negligent behavior that jeopardizes the safety of others.A student who demonstrates behavior which conflicts with safety essential to Medical Assistant.A student who demonstrates conduct that is not in accordance with the ethical standards ofcertified Medical Assistants. Misconduct related to this profession includes, but not limited tosubstance abuse, misuse and/or abuse, abandonment, breaching confidentiality, and falsifyingrecords.Disciplinary actions will be enforced according to the WDTC Student Handbook and policies published onthe WDTC website.Graduation and Certification ProcedureGraduation criteria consists of the following: Meeting the requirements as specified by the WDTC Student Handbook and WDTC AcademicCatalogSettling financial obligations to WDTC prior to graduation.Certification Upon successful completion of the Medical Assistant Program, the graduate is eligible to sit forthe Medical Assistant Certification.The graduate must complete the application process through the National Center forCompetency Testing to sit for the exam.After acquiring a Medical Assistant Certification, the graduate must register with the SouthDakota Board of Medical Examiners (SDBMOE).Medical Assistant (MA)RequiredSteps toObtain YourCertification1. Successfully complete all requirements for WDT’Cs Medical Assisting Program.2. Complete application for the Medical Assistant Certification with the NationalCenter for Competency Testing (NCCT)NOTE: Student must register with NCCT at least 2 weeks prior to testing date.Registration information is provided to the student by the Program Director. Student isrequired to provide a transcript verifying completion of Medical Assisting Program.3. Sit for the certification exam which is proctored on campus by WDTC'sCorporate Education Office or at another approved testing facility.4. Test results are documented by the National Center for Competency Testing(NCCT) and a copy is sent to the applicantWDTC-12

Pass RatesInstitutionWestern Dakota TechWestern Dakota TechWestern Dakota TechWestern Dakota TechWestern Dakota TechWestern Dakota TechWestern Dakota TechWestern Dakota TechWestern Dakota TechCalendar ical AssistantMedical AssistantMedical AssistantMedical AssistantMedical AssistantMedical AssistantMedical AssistantMedical AssistantMedical AssistantWDTC-13Certification NameNCCT- NCMANCCT- NCMANCCT- NCMANCCT- NCMANCCT- NCMANCCT- NCMANCCT- NCMANCCT- NCMANCCT- NCMA% Passed100%100%No Data100%100%100%100%100%100%

Student Agreement and SignatureI have read and reviewed the WDTC’s Medical Assistant Program Student Handbook.I understand the contents and agree to abide by them.Student's Name:Signature:Date:Professionalism/Medical Assistant Student Code of ConductI have read the Professionalism policies and understand that violation of such could result in loss ofparticipation points, dismissal from clinical site and/or disciplinary action.Student's Name:Signature:Date:WDTC-14

The outcomes of the Medical Assistant Program are twofold. The nursing program has established program learning outcomes that support current Medical Assistant practice and serve as a basis for lifelong learning. The Program learning outcomes align with its conceptual framework (KSVME) and WDTC's Institutional Learning Outcomes (ILOs).