N ex t i v a H o s t e d P r o d u c t O v e r v i e w

MEET NEXTIVAOverview Business cloud communications service providerFounded in May 2006Headquarters in Scottsdale, ArizonaMember of the Unitedweb family of companiesBacked by a commitment to Amazing Service 100% In-house support teamRanked in top 6 hosted telephony providers – Frost& Sullivan

FOUNDATION OF AMAZING SERVICE Reliability Our network strategy goes beyond the basicsInvest in intelligent solutions with geographic redundancyInsulate businesses from hardware or network maintenanceUser experience Simple user interfaceEasy to access tools and that allow for individual customizationIntegrates more than core communications servicesCustomer service 100% U.S.-based team with real people that are available when you need themAvailable via email, phone, and even social mediaInternal culture built on motivation, fun and helping companies succeed

INDUSTRY AWARDS & RECOGNITION2008, 2009, 2010, 2011,2012, 2013, 2014, 2015,20162008, 2009, 2010, 2011,2012, 2013, 2014, 20152011, 2012, 2013, 2014,2015, 20162011, 2012, 2013,2014, 2015, 20162012, 2013,2014, 2015, 20162015, 201620162016201620162014, 2015, 20162014, 2015, 20162015, 201620152015

ENTERPRISE-GRADE NETWORK & INFRASTRUCTURENextiva has 7 redundant Pointsof Presence Data center compliance SSAE 16 Certified SOC II Audited PCI-DSS Compliant Carrier-grade Session BorderControllers Fraud protection Tier 1 provider peering Failover redundancy spans multipledata centers and ISPs

Experience trueunificationNextiva cloud phone systems are builtwith the features you need tocommunicate seamlessly, no matterwhere your people are locatedphysically.

N ex t i v a O f f i c e


ADMINISTERED ALL ONLINEThe hosted VoIP network settings aremanaged via portals with increasingpermission levels Manage your dashboard on any Internetbrowser or mobile device Identify bottlenecks, availability issues, andemployee productivity Manage all of your incoming and outgoingcalls with one simple click

NEXTOS 3.0The administrator and user portalsthat are transforming the customerexperience Clean, simple interface Easily manage users, features, and callsettings from anywhere More flexibility, more control, lesshassle

N ex t i v a A p p

NEXTIVA APPA Comprehensive Unified Communications solution for your businessfrom anywhere, on any device!

NEXTIVA APP FOR ALL DEVICESDesktop / LaptopUnified & Seamless ClientMac / PCSmartphone / TabletAndroid, Apple, Blackberry, WindowsSuite of Applications

SIMPLICITY THROUGH SEAMLESSNESSSeamlessnessMulti Modal(voice and video calling, chat,conferencing, desktop sharing)Multi Party(one-to-one, one-to-many)Multi Device(smartphone, tablet, laptop,desktop, desk phone)Move a communications sessionfrom one mode to another(e.g. chat to video call)Move a communications session fromone-to-one to one-to-many(e.g. regular call to conference call)Move an active communications sessionfrom one device to another(e.g. from mobile to desk phone)

VOICE & VIDEOOne-on-one and multi-party calling with any device

INSTANT MESSAGING AND PRESENCERich Presence and Group Messaging – Seamlessly across all devices

WEB COLLABORATIONDesktop and application sharing with tablets and PCs

N ex t i v a H o s t e d C a l l C e n t e r

A RICH FEATURE SET AT A LOWER TCOA comprehensive hosted call center solutionwith advanced functionality that’s easy to use Everything is managed in the cloud so there are nocapital, maintenance or upgrade costs Instantly access enterprise-grade call centerfeatures and scale to respond to fluctuations in callvolume without changing your infrastructuresettings Utilize a flexible staffing structure to route calls toagents based on skills Manage your entire call center on any Internetbrowser or mobile device

INCREASE AGENT EFFICIENCYAny subscriber, any device, any place Calls are routed to a user, not a device, so the Agent can usemultiple devices and alternate devices/locationsReporting and ACD availability remain consistent,regardless of devicePhone-based agents IP phones display queue and call information; Softkeys forcommon actions (ACD states, Disposition codes); StarCodes for key features (escalate call to supervisor, etc.)Deliver calls to mobile devicesDesktop clients for fast-paced environments Agent and Supervisor web-based client for PCs and Mac’sAccess on-demand Agent reports

CREATE A ‘COLLABORATIVE’ ORGANIZATIONUC client provides chat and presence Resolve questions/issues quickly by reaching outto SMEs in your organizationUse Chat Rooms for ongoing team communicationInitiate instant Group Calls to multiple teammembersReal-time sharing or desktop control Instant web collaboration sessions with customersConduct video trainingTake remote control of caller’s desktop

MONITOR TRENDS AND IDENTIFY PROBLEMSFlexible ACD reporting engine Centralized database of all queue and agentmetrics, spanning all locationsOn-demand, Scheduled and CustomizedreportsReal-time reporting Monitor real-time activity at locations ofremote agentsMonitor using mobile devices (tablets)Call analytics Audio mining of recordingsNotifications and alerts

EVALUATE AND IMPROVE TEAM MEMBERSCentralized monitoring andreporting Monitor agents and queues from anylocation in real-timeMonitor and record calls deliveredto mobile devicesComprehensive feature set Call recordingSilent monitoring and barge-inAgent Management Agent scoringSkills-based call routingFlexible unavailable codes

N ex t i v a A n a l y t i c s

NEXTIVA ANALYTICS Gain unprecedented insight intobusiness behavior. Create and customize: Reports,Analytics, Wallboards,Dashboards, and company-wideGamification. Generate competitiveadvantages by empoweringfaster and more informeddecision making.

NEXTIVA ANALYTICSIn-depth call type analysis Generate more specific reports byclicking on a call type. Change any graph to display calls orminutes.

NEXTIVA ANALYTICSYour reports, your wayCustom reports allow users to createreports tailored to their business needs. Over 250 report templates withinfinite customization. Create a graphical or table display. Mix and match users and call types togenerate your perfect report. Save and schedule reports for hourly,daily, weekly, and monthlydistribution.

NEXTIVA ANALYTICSWallboardsDisplay your business criticalinformation with customized wallboards. Broadcast real-time information toempower agile decision-making. Drive unprecedented businesstransparency and awareness tostakeholders. Decrease reaction time to identifyand resolve issues.

NEXTIVA ANALYTICSCompany-wide gamificationCreate customized gamification screens that can bedisplayed on monitors and televisions throughout theoffice. Create competition among your employees or teams. Quickly compare employees or teams utilizingmultiple business critical factors. 70% of employees consider themselves not to beengaged at work (Gallup). Organizations who deploy gamification can improveemployee engagement by 48% (Aberdeen Group).

NEXTIVA ANALYTICSPeriod-over-period analysisGain an objective long-term view of yourbusiness performance. Evaluate your employees, campaigns,and initiatives for a clearunderstanding of businesseffectiveness. Measure long-term or short-termgrowth. Understand the unbiasedperformance of all business activities.

NEXTIVA ANALYTICSAdvanced Call Recording Nextiva Analytics can now beintegrated with Advanced CallRecording Listen to recordings and sendfeedback Set up call rating and call ratingreports

N ex t i v a C l a r i t y

NEXTIVA CLARITYOverviewEasy AutoProvisioningUserSecurityCloudBasedNextiva Clarity is an enterprisegrade, cloud-based networkfirewall solution that combinescentralized management withactive real-time cyber securityprotection for improved networkperformance. View, analyze and receive alertsof any pending network orcompliance issueAccess all Nextiva Claritynetwork locations and managethem remotely with easeNetworkSecurityEmail & SMSAlertsNextiva AmazingService

NEXTIVA CLARITYKey Benefits Be protected from cyber security threats Look back at auditing and change logs Easily track historic site speed tests andmonitor bandwidth Fully automatic 2-way trafficprioritization & traffic shaping-QoS Review MOS scoring and low call qualityemail and SMS alerts

N ex t i v a D r i v e

NEXTIVA DRIVEOverviewNextiva Drive lets you take yourbusiness wherever it takes you.Drive is a complete, secure cloudstorage and sync servicedesigned just for businesses. Youcan edit, share, and backup yourdata from anywhere, on anydevice.

NEXTIVA DRIVEKey Features Secure Storage – Encrypted data transfer and storage in maximum-security data centers. User Access Controls – Administer multiple users in the same company or department. Automatic Backup – Schedule your own backup and sync, or let us do it automatically. No IT Required – We store your business securely in the cloud, not on your servers. Mobile Access – Regardless of where the file was created, access it on any device. Team Sync – Set permissions on common folders for everyone who needs access.

NEXTIVA DRIVEWhy use Nextiva Drive?

NEXTIVA DRIVEHow does Nextiva Drive compare?

N ex t i v a A d v a n c e d I V R

NEXTIVA ADVANCED IVROverviewNextiva Advanced IVR gives you the ability to builda custom interactive voice response system. Thecapabilities range from a basic menu to an advancedvoice portal that can check information and routecalls based on stored or obtained data.

NEXTIVA ADVANCED IVRKey Features Create a custom IVR solution in minutes Pre-route calls by zip code, area code, account number, and more Proactively identify and verify callers via PIN, SSN, DOB, biometrics, and more Turn any call flow into an outbound campaign or survey dialer Gather customer input and store for future use or reporting Customize templates for customer surveys, appointment setters, and more Capture voice recordings in the cloud

NEXTIVA ADVANCED IVRQueue Callback WaitersQ-for-Me provides callers with the option to request a call back instead of waiting in the queue. Thesystem holds the caller’s place in the queue (known as a waiter) until answered by an agent, who isthen prompted to call the customer back. Reduce the likelihood of call abandonment Minimize amount of idle calls Customize, implement, and manage simply

N ex t i v a G o I n t e g ra t o r

NEXTIVA GO INTEGRATORBridge the gapWith Nextiva Go Integrator, programs such as Outlook, Salesforce, and other CRMs can integratewith your Nextiva service with ease! Custom integrations available Combine your contacts and call histories Increase the productivity and collaboration of your phone system’s users Reduce the time involved in making and receiving large volumes of calls

CUSTOMER SNAPSHOT – STARTUP TO ENTERPRISETechnologyBusiness ServiceHeath CareRestaurantsRetailReal EstateLegalManufacturerFinancial ServiceCustomer ServiceInsuranceMedia

NEXTIVA CLARITY Overview Nextiva Clarity is an enterprise-grade, cloud-based network firewall solution that combines centralized management with active real-time cyber security protection for improved network performance. View, analyze and receive alerts of any pending network or compliance issue Access all Nextiva Clarity